Home page banner

Compliments, Comments & Complaints Policy

At Challenge Life, we value your feedback and are committed to continuously improving our services. We welcome compliments, comments, and complaints from all our clients. Please see below for information on how to provide feedback or make a complaint.


Providing Feedback and Compliments:

We are dedicated to providing a first-rate service to all our clients at Challenge Life. Therefore, we would love to hear your opinion. Whether you want to compliment a member of our staff, team, or organisation as a whole or share a testimonial to help us improve our services, please email feedback@challenge-life.co.uk. Compliments and testimonials are shared with our staff and used to identify areas of good practice that we can learn from.


Making a Comment:

We welcome feedback on areas of strength and weakness to continuously improve our business. If you have any comments about our services, please let us know by emailing feedback@challenge-life.co.uk. All comments will be acknowledged, and we will take action as required.


Complaints Procedure:

At Challenge Life, we take complaints seriously and are committed to dealing with them objectively, impartially, and professionally. If you are unhappy with any aspect of our service, please email feedback@challenge-life.co.uk with a written complaint.

Once we receive your complaint, a dedicated member of staff will respond to you within 48 hours to acknowledge receipt of your letter or email. We will investigate your complaint thoroughly and aim to resolve it as soon as possible.

Our Managing Director or Training Manager, if appropriate, will provide a full response to your complaint within 14 working days from when we received it. If the complaint requires a longer investigation, we will keep you informed and provide an estimated timeframe for our response.

Thank you for choosing Challenge Life. We appreciate your feedback and look forward to hearing from you.